Work

Total quality management commitment to service recovery performance: An empirical study of front-line hotel employees in the USA

Year: 2012

Type: dissertation

Abstract: Master of Science in Tourism and Hospitality Management. Thesis (M.S.)--Eastern Mediterranean University, Faculty of Tourism, Dept. of Tourism and Hospitality Management, 2012. Supervisor: Assoc. Prof. Dr. Salih Katircioglu.

Source: Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)

Author: Elnaz Beirami

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2237895160

Cites: 87

Cited by: 2

Related to: 10