Work

Consumer dissatisfaction with self-service technologies : an empirical exploration of its antecedents

Year: 2008

Type: conference-paper

Study design: Observational Study

Source: Deakin Research Online (Deakin University)

Authors: Nichola Robertson, Robin Shaw

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2243385452

FWCI:

Cites:

Cited by: 1

Related to: 10