Work

Reducing consumer switching intentions following service failure : do empowerment and apology help?

Year: 2006

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Mahesh Bhandari, Michael Jay Polonsky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2243587475

FWCI:

Cites: 24

Cited by: 3

Related to: 10