Work

Role of organizational service recovery actions on sustomer switching intentions in a process based service failure : does speed of recovery matters?

Year: 2005

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Mahesh Bhandari, Michael Jay Polonsky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2245787089

FWCI:

Cites: 23

Cited by:

Related to: 10