Work

Effects of differential methods of compensation and employee empowerment on customer satisfaction and loyalty in service recovery

Year: 2007

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Mahesh Bhandari, Michael Jay Polonsky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2245842612

FWCI:

Cites: 29

Cited by:

Related to: 10