Work

Service recovery in a service guarantee context

Year: 2008

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Lisa McQuilken, David Bednall

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2247864146

FWCI: 2.284

Cites: 39

Cited by: 4

Related to: 10