Work

The influence of locus of attribution, level of employee authority and employee concern on consumers postrecovery evaluations

Year: 2007

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Lisa McQuilken, Anna Perry

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2248123009

FWCI:

Cites: 28

Cited by:

Related to: 10