Work

Variation in consumer outcomes : does the type of failure (process or outcome) matter?

Year: 2007

Type: conference-paper

Source: Deakin Research Online (Deakin University)

Authors: Mahesh Bhandari, Michael Jay Polonsky

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2248322601

FWCI: 1.589

Cites: 31

Cited by: 2

Related to: 10