Work

A Conceptual Service Quality Map: The Value of a Wide Opened Perspective

Year: 2010

Type: conference-paper

Source: Toulon-Verona Conference "Excellence in Services"

Authors: Claudio Baccarani, Marta Maria Ugolini, Angelo Bonfanti

Institution: University of Verona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2263036632

FWCI: 2.793

Cites: 47

Cited by: 20

Related to: 10