Work

Customer Service Recovery Processes: a Case Study of Kenya Commercial Bank (kcb) Group

Year: 2013

Type: dissertation

Author: Lorna Katile Makau

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2263825271

Cites: 20

Cited by: 2

Related to: 10