Work

Organising the business processes of a product servitised supply chain: a value perspective

Year: 2016

Type: article

Abstract: This paper develops a structured method from the perspective of value to organise and optimise the business processes of a product servitised supply chain (PSSC). This method integrates the modelling tool of e3value with the associated value measurement, evaluation and analysis techniques. It enables visualisation, modelling and optimisation of the business processes of a PSSC. At the same time, the value co-creation and potential contribution to an organisation’s profitability can also be enhanced. The findings not only facilitate organisations that are attempting to adopt servitisation by helping avert any paradox, but also help a servitised organisation to identify the key business processes and clarify their influences to supply chain operations.

Source: Production Planning & Control

DOI: 10.1080/09537287.2015.1128571

Authors: Ting He, William Ho, Yufeng Zhang, Prasanta Kumar Dey

Institutions: Harbin Institute of Technology, The University of Melbourne, University of Birmingham, Aston University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: green

Funders: European Commission, National Natural Science Foundation of China, European Research Council