Work

Cross-National Comparison of Attributes and Qualities of Effective Customer Contact Employees during Face-to-Face Complaint Handling Encounters

Year: 2011

Type: article

Source: Research Explorer (The University of Manchester)

Authors: Thorsten Gruber, Ibrahim Abosag, Alexander Reppel, Isabelle Szmigin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2302503949

FWCI:

Cites: 56

Cited by:

Related to: 10