Work

Service Recovery from the Customer's Perspective: Extending the Consumer-Directed Theory of Empowerment (CDTE)

Year: 2008

Type: dissertation

Study design: Observational Study

Source: TUScholarShare (Temple University)

Author: Ljudevit Pranić

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2309680060

Cites: 114

Cited by: 6

Related to: 10