Work

Managing Information Flows for Product-Service Systems Delivery

Year: 2012

Type: conference-paper

Abstract: The delivery phase is an integral part of the product-service system (PSS) approach that requiresinteractions involving the external and internal flow of information. Managing information flows for a companythat adopts the PSS approach is therefore important to understanding interactions between manufacturersand customers during the delivery of a PSS.The purpose of this paper is to use literature to identify the main approaches for managing information flowduring PSS delivery. This paper plans to contribute to knowledge by: analysing the main approaches formanaging information flow during the delivery phase and, making recommendations for future research.

Source: CERES (Cranfield University)

Authors: Christopher Durugbo, Ashutosh Tiwari, Jeffrey R. Alcock

Institution: Cranfield University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: green

Funders: Engineering and Physical Sciences Research Council, Intelligent Manufacturing Research Center

OpenAlex ID: W2311389792

FWCI: 4.305

Cites: 31

Cited by: 11

Related to: 10