Work

Applying E-s-qual Scale to Assess the Effects of E-service Quality on E-loyalty With E-satisfaction and Perceived Value as Mediators

Year: 2008

Type: article

Study design: Observational Study

Authors: Chia-Shing Chen, Hao-Erl Yang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2312752215

FWCI:

Cites: 63

Cited by:

Related to: 10