Work

Consumer Complaint Intentions and Behavior: Definitional and Taxonomical Issues

Year: 1988

Type: article

Source: Journal of Marketing

DOI: 10.1177/002224298805200108

Author: Jagdip Singh

Institution: Case Western Reserve University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2316552461

FWCI: 11.56

Cites: 29

Cited by: 1,090

Related to: 10