Work

Assessment of impact of after sales service attributes on customer satisfaction for a home-appliances manufacturing firm

Year: 2016

Type: article

Study design: Observational Study

Source: International Journal of Enterprise Network Management

DOI: 10.1504/ijenm.2016.075172

Authors: Sivanesan Murali, Singaram Pugazhendhi, Chandrasekaran Muralidharan

Institutions: Vels University, Annamalai University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2316564984

FWCI: 1.557

Cites: 44

Cited by: 14

Related to: 10