Work

A Quest for Service Quality in Higher Education: Empirical Evidence from Sri Lanka

Year: 2016

Type: article

Study design: Observational Study

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2016.1154731

Authors: R. A. Chanaka Ushantha, P. A. P. Samantha Kumara

Institutions: Sabaragamuwa University of Sri Lanka, University of Ruhuna

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2342374888

FWCI: 3.473

Cites: 30

Cited by: 44

Related to: 10