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THE EFFECT OF CUSTOMERS ' EMOTION ON SERVICE RECOVERY STRATEGY IN IT SERVICE FAILURES Research-in-Progress

Year: 2012

Type: article

Authors: Mun Kiat Sitoh, Huseyin Cavusoglu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2414596007

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Cites: 44

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Related to: 10