Work

The effect of website features in online relationship marketing: A case of online hotel booking

Year: 2014

Type: article

Study design: Observational Study

Source: Electronic Commerce Research and Applications

DOI: 10.1016/j.elerap.2014.09.001

Authors: Anil Bilgihan, Milos Bujisic

Institutions: Florida Atlantic University, The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2461326452

FWCI: 30.78

Cites: 116

Cited by: 348

Related to: 9