Work

Pre-recovery emotions and satisfaction: A moderated mediation model of service recovery and reputation in the banking sector

Year: 2016

Type: article

Study design: Observational Study

Source: European Management Journal

DOI: 10.1016/j.emj.2016.06.010

Authors: Oznur Ozkan-Tektas, Pinar Basgoze

Institution: Hacettepe University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2463403973

FWCI: 5.191

Cites: 48

Cited by: 51

Related to: 10