Work

Service failure and recovery in the airline industry: Evidence from the TRNC

Year: 2013

Type: dissertation

Abstract: Master of Arts in Marketing Management. Thesis (M.A.)--Eastern Mediterranean University, Faculty of Business and Economics, Dept. of Business Administration, 2013. Supervisor: Assoc. Prof. Dr. Selcan Timur.

Source: Eastern Mediterranean University Institutional Repository (Eastern Mediterranean University)

Author: Asil Azimli

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2465252637

Cites: 108

Cited by: 1

Related to: 10