Work

The Role of Situationally-Produced Expectations, Others' Experiences, and Prior Experience in Determining Consumer Satisfaction

Year: 1980

Type: article

Source: ACR North American Advances

Authors: Stephen A. LaTour, Nancy C. Peat

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2467064787

FWCI:

Cites:

Cited by: 44

Related to: 10