Work

A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation

Year: 2016

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2016.1203249

Authors: Ja-Shen Chen, Hua-Hung (Robin) Weng, Chio-Lun Huang

Institution: Yuan Ze University

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

Award: G1815126978

OpenAlex ID: W2475354595

FWCI: 4.857

Cites: 63

Cited by: 46

Related to: 10