Work

Customer costs of service quality: A critical incident study

Year: 1994

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(94)03017-0

Authors: William E. Youngdahl, Deborah L. Kellogg

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2476494508

FWCI: 3.178

Cites: 15

Cited by: 16

Related to: 10