Work

Zero-Migration: Dienstleister im Sog der Qualitätsrevolution

Year: 2003

Type: book-chapter

Source: Gabler Verlag eBooks

DOI: 10.1007/978-3-322-99464-6_6

Authors: Frederick F. Reichheld, Earl W. Sasser

Language: German

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2495595452

FWCI: 44.72

Cites:

Cited by: 94

Related to: 10