Work

The calculus of service quality and customer satisfaction: Theoretical and empirical differentiation and integration

Year: 1994

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(94)03013-8

Authors: Dawn Iacobucci, Kent A. Grayson, Amy L. Ostrom

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2498587272

FWCI: 27.49

Cites: 89

Cited by: 287

Related to: 10