Work

Managing customer relationships in business markets: the role of critical incidents

Year: 2007

Type: article

Authors: van Jenny Doorn, Peter C. Verhoef

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2520216277

FWCI: 0.921

Cites:

Cited by: 2

Related to: 10