Work

The effects of service quality, relational benefits, perceived value & customer satisfaction towards customer royalty in hair salon industry

Year: 2012

Type: dissertation

Authors: Hong Wai Chow, Hui Tan, Bee Ngoh Thiam, Poi Jin Wong

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W25277676

Cites: 85

Cited by: 2

Related to: 10