Work

Paradoxical Behaviors of Service Customers Facing Service Failures and Failed Recoveries

Year: 2013

Type: dissertation

Study design: Observational Study

Author: Narjes Haj‐Salem

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2552045089

Cites: 86

Cited by: 1

Related to: 10