Work

Customer Perception of Time and Complaint Outcome during the Service Recovery Process

Year: 2012

Type: article

Study design: Observational Study

Source: EPubDev Repository

Authors: Fredy-Roberto Valenzuela, Ray Cooksey

Institutions: University of New England, University of New England

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2554153895

FWCI: 0.713

Cites: 31

Cited by: 2

Related to: 10