Work

Online service switching behavior: The case of blog service providers

Year: 2012

Type: article

Study design: Observational Study

Source: HKBU Institutional Repository (Hong Kong Baptist University)

Authors: Zhang, Kem Z. K., Cheung, Mei Kwan, Lee, Matthew K. O.

Institutions: University of Science and Technology of China, Hong Kong Baptist University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W25561757

FWCI: 24.96

Cites: 70

Cited by: 120

Related to: 10