Work

Employee and customer perceptions of service in banks: teller and customer service representative ratings

Year: 1992

Type: article

Source: Human Resource Planning

Authors: James H. Reynierse, John B. Harker

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2558617523

FWCI:

Cites:

Cited by: 42

Related to: 10