Work

Should Failures be Used Systematically to Improve Customer Satisfaction

Year: 2007

Type: article

Authors: Maik Hammerschmidt, Tobias Donnevert, Hans H. Bauer

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2564280771

FWCI:

Cites: 25

Cited by:

Related to: 10