Work

Competitiveness vis-à-vis service quality as drivers of customer loyalty mediated by perceptions of regulation and stability in steady and volatile markets

Year: 2017

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2016.12.005

Authors: Chris Baumann, Susan Hoadley, Hamin Hamin, Albert Nugraha

Institutions: Seoul National University, Macquarie University, University of Technology Sydney, Krida Wacana Christian University, Satya Wacana Christian University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2579074552

FWCI: 17.6

Cites: 79

Cited by: 115

Related to: 10