Work

The impact of perceived service quality dimensions on customer satisfaction

Year: 2017

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-04-2016-0051

Authors: Rishi Kant, Deepak Jaiswal

Institution: Central University of Himachal Pradesh

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2597696183

FWCI: 15.9

Cites: 66

Cited by: 219

Related to: 10