Work

Customer experience – a review and research agenda

Year: 2017

Type: article

Source: Journal of Service Theory and Practice

DOI: 10.1108/jstp-03-2015-0064

Authors: Rajnish Jain, Jayesh Aagja, Shilpa Bagdare

Institutions: Devi Ahilya Vishwavidyalaya, Nirma University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2601230726

FWCI: 31.4

Cites: 81

Cited by: 506

Related to: 10