Work

The moderating effects of switching costs and inertia on the customer satisfaction-retention link: auto liability insurance service in Taiwan

Year: 2017

Type: article

Source: DOAJ (DOAJ: Directory of Open Access Journals)

Authors: Li-Hua Lai, Chun‐Ting Liu, Jinn-Tyan Lin

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

OpenAlex ID: W2603186604

FWCI: 4.282

Cites:

Cited by: 30

Related to: 10