Work

The Rationales of Service Relationships: Integrating Company-oriented and Customer-oriented Relational Benefits

Year: 2000

Type: article

Authors: Thorsten Hennig‐Thurau, Kevin P. Gwinner, DD Gremler

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2610352110

FWCI:

Cites:

Cited by: 17

Related to: 10