Work

Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions

Year: 1990

Type: article

Source: Journal of Retailing

Author: James M. Carman

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2611897969

FWCI: 40.31

Cites:

Cited by: 2,894

Related to: 10