Work

The impact of customer cognitive competence on online service decision-making: an event-related potentials perspective

Year: 2017

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069.2017.1325467

Authors: Jing Wang, Meina Zhao, Gang Zhao

Institution: Beihang University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: 大型复杂产品研制过程运作管理研究

OpenAlex ID: W2614848014

FWCI: 2.782

Cites: 34

Cited by: 18

Related to: 10