Work

Combining the eTransQual scale and importance-performance analysis to assess service quality of online shopping

Year: 2017

Type: conference-paper

Source: IEEE International Conference on Industrial Engineering and Applications (ICIEA)

DOI: 10.1109/iea.2017.7939196

Authors: M. Mujiya Ulkhaq, Wismar R. Wijayanti, Agnes Kusumawati, Finiesa S. Aulia, Rafida S. Wijayanti, Rahmaningtyas Wiganingrum

Institution: Diponegoro University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2623927875

FWCI: 7.377

Cites: 37

Cited by: 18

Related to: 10