Work

Development of Fuzzy Expert System for Customer and Service Advisor Categorisation within Contact Centre Environment

Year: 2006

Type: book-chapter

Source: Advances in intelligent and soft computing

DOI: 10.1007/978-3-540-36266-1_19

Authors: Satya Shah, Rajkumar Roy, Ashutosh Tiwari

Institution: Cranfield University

Language: English

Topic: Customer churn and segmentation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W26578488

FWCI: 3.244

Cites: 16

Cited by: 6

Related to: 10