Work

Rebuilding trust after negative feedback: The role of communication

Year: 2009

Type: book-chapter

Source: VU Research Portal

Author: Sonja Utz

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2742302395

FWCI: 4.786

Cites: 15

Cited by: 6

Related to: 10