Work

The Role of Linguistic and Prosodic Cues on the Prediction of Self-Reported Satisfaction in Contact Centre Phone Calls

Year: 2017

Type: conference-paper

Source: Interspeech (USB)

DOI: 10.21437/interspeech.2017-424

Authors: Jordi Luque, Carlos Segura, Ariadna Sánchez, Martí Umbert, Luis Angel Galindo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2750485702

FWCI: 7.377

Cites: 23

Cited by: 20

Related to: 10