Work

Giving back the “self” in self service: customer preferences in self-service failure recovery

Year: 2017

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-07-2016-0259

Authors: Joel E. Collier, Michael Breazeale, Allyn White

Institutions: Mississippi State University, University of Mississippi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2763517206

FWCI: 8.992

Cites: 53

Cited by: 81

Related to: 10