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A Nice and Friendly Chat with a Bot: User Perceptions of AI-Based Service Agents

Year: 2017

Type: conference-paper

Source: International Conference on Information Systems

Authors: Nancy V. Wünderlich, Stefanie Paluch

Institutions: Paderborn University, RWTH Aachen University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2774278867

FWCI: 16.97

Cites:

Cited by: 74

Related to: 10