Work

Determinants of customer satisfaction and retention: a survey of the banking industry in Kenya

Year: 2012

Type: dissertation

Abstract: percentages

Source: Nelson Mandela University Research Repository

Author: Peris Njoki Mburu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2791342392

Cites: 254

Cited by: 2

Related to: 10