Work

Employee-customer Linkages: A Social Identification Perspective in a Hotel Industry Context

Year: 2007

Type: article

Study design: Observational Study

Source: CAUTHE 2007: Tourism - Past Achievements, Future Challenges

Author: David Solnet

Institution: The University of Queensland

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2792721272

FWCI: 2.761

Cites:

Cited by: 11

Related to: 10