Work

Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications

Year: 2019

Type: article

Study design: Observational Study

Source: Journal of Marketing Management

DOI: 10.1080/0267257x.2019.1687571

Authors: Thomas M. Brill, Laura Munoz, Richard J. Miller

Institution: University of Dallas

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2797356168

FWCI: 31.49

Cites: 296

Cited by: 337

Related to: 10